Shipping policy

Shipping Policy for Moklla.com

Welcome to Moklla.com. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

  • All orders are processed within 1–3 business days.

  • Orders are not shipped on Sundays or public holidays.

  • If we experience high order volume, shipments may be delayed slightly.

2. Shipping Time

  • Standard delivery within India: 3–7 business days

  • Remote areas may take 5–10 business days

Delivery time may vary depending on your location and courier services.

3. Shipping Charges

  • Shipping charges are calculated at checkout
    OR

  • Free shipping on orders above ₹[enter amount]

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your order using the provided link.

5. Cash on Delivery (COD)

  • COD is available on selected orders.

  • Additional charges may apply for COD orders.

  • Please ensure availability at the delivery address.

6. Delivery Delays

We are not responsible for delays caused by:

  • Courier partner issues

  • Weather conditions

  • Natural disasters

  • Incorrect address provided by customer

7. Failed Delivery

  • If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

  • Orders may be canceled after multiple failed delivery attempts.

8. Damaged or Lost Packages

  • If your package arrives damaged or is lost, contact us within 48 hours of delivery.

  • We will assist you with replacement or refund after verification.

9. Contact Us

If you have any questions about shipping:


  • Phone: 7042841696